JAI HIND SIR/MAM,
I want to give you following information
My (customer) Name :-Abhishek Singh
Bike brought from :- Doshi Honda, Indore. Dated 9 june
Bike ENG. no. :-MC42E0002722
bIKE CHASIS NO. :-ME4MC421FB8001871
REGISTRATION no. MP 09 NJ 3255
Complete Cost of bike ;- 1, 59, 000/-(in round figure)
I m working in Indian Air Force and posted to srinagar (j and K), i bought this bike in indore (M.P.) and was to take it with me to srinagar.but due to small accident with a cow on 15 june my bike suffered damages. Since Doshi honda service center told me to give my bike in kasliwal honda service center, indore for spare parts servicing. I gave my bike to kasliwal honda on 16 june. Since then my bike is not delivered to me till date. I asked kasliwal honda from time to time, they said that only bulb have been sent against our purchase order no.--11PO00166 date --23-06. So from 12 july i contacted on customer service no.124-2290911, given on honda 2wheelers web site, I even sent 12-15 email through same site at contact. But not even a single email reply was given stating estimate date of delivery of items except a system generated email. Now on 08 Aug 11 I came from srinagar at my own cost and visited HMI, greater noida (ware house of honda parts) and met with Mr. Harmeet Singh ji. He also didnt tell me when my parts are available. Then on very next day 09 Aug 11 I went to HONDA factory manesar, Gurgaon, There i met with Mr Rajiv Oberoi and Vishal Rathi of Sales and planning department. From there also i returned empty handed. they said they will arrange parts, so on 10 aug 11 i wrote an email to vishal rathi that i will complain in consumer court if my bike is not made fully serviceable after 10 -15 days, I even warned them that i will meet with CEO if they do not deliver parts. But sir all in vain. Still On 19 aug 11 they have not even sent half required parts to kasliwal honda, Indore. Sir now help on following point
1) I want my money back of bike as it is of NO MORE USE for me. My bike had standed in service center for more than two months, they have done what ever they want to do with my bike. Or replace with a new one.
2) I want my travelling money from srinagar to delhi by air and then from delhi to HMI, greater Noida and HONDA factory at Manesar gurgaon by taxi. I was not to supposed to do so as it is HONDA’S job, but i have to, i want my travelling money back.
3) I have to suffer a lot due to non availability of bike, there is continuous pain in my left knee.morever there is mental tension, as i constantly think about my bike and the cost i have to suffer, I want compensation for this.
4) As i have no bike, so whenever i need it in urgent i have to suffer a lot, even many times i have been scolded by seniors for this.though there is no comparable compensation for this but still i want it
5) Sir i m in air force, a lot of concentration is needed for working as it is of national security concern, so in order to balance these things along with my bike tension, i have been suffered from continuous head ache. There is MENTAL TRAUMA
6) Honda have never made a public statement nor it have told me that there is scarcity of spare parts otherwise i would not have bought this bike. Hereafter on every cbr250r bike advertisement they must state, write or say about the scarcity of spare parts.
7) Such a bad customer service sir that i have to waste my time and money making my life pathetic. I want compensation for all these things.
8) one free servicing of my bike have elapsed who will look for it.
9) If HONDA have no back up of spare parts then why it is launching a two wheelers.
Sir please help me in this issue and guide me as sir i m central govt. servant having a grade pay of 2800, now you can understand sir how i have arranged such a huge amount of money. Being a son of farmer i have to look after my home. If i held my money for some other purpose than it disturbs the monthly household budget. Sir i want a total compensation of Rs 5, 00, 000/- for this suffering including my bike cost.
THANK YOU, Si
0 comments