Hi,
I have booked an E-ticket via makemytrip.com on 21-May-10.
Same day at evening around 6 to 7pm. I have got message & a call that my bus has been cancelled due to technical reasons.
After that I called at your call center at 7pm same day & I asked him to arrange any other alternate arrangement for same . but he was not able to arrange other alternate & suggest me that please arrange yourself & I m processing full refund to you and it will credited in your account with in 7 days.
After that when I checked my account on 30th may, I found that amount not credited yet. Then I call again to your call center for same then I talk with floor supervisor Ms. Nupur Singh, she says that we have still not received any confirmation from vendor.
She says that Until or unless I will not received any confirmation your refund will not process. after long discussion finally she says that you got refund credited in your account till 4th June.
But still I have not received the same. And I called again at call center today (8th June). I have word with Dalpreet, & Ajas Ali. I requested both of them that please Connect me talk to Nupur. No one ready to do. I don’t know Why??
My question mark
1.Why I have not got any updating /information for refund process???
2. if your vendor is not replying, who is responsible???
3. what compensate, you will do for this??
4. Why Nupur was not ready to talk???
5. is, sorry is ok for all
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