I booked a ticket on Air Deccan flight from Pune to New Delhi (25/01). The flight got canceled due to some operational reasons...
I had to fly to Delhi, to get operated the next day. The only options they gave me was to fly the next day (not possible for me) or cancel the ticket and take another airline. I took this option...
At the airport-counter, the cancellation status was "under processing" for my ticket. They assured me that the money would roll back within 5 days. Till date (11/05) that has not happened!
I called their customer care lines.. and after long waits (30 mins) I was told that they only handled bookings. Refunds would be handled by another dept.
Even after numerous mails, i have not got any response from them. I do not know what to do.. Only thing i get from them is a CC of their internal mail reg my case saying the PNR is not verifiable...
I have even written in the reader's problems column of major newspapers.. still no response from them...
0 comments