I had send one Motor bike from NewDelhi to Coimbatore by train vide Way Bill No.0053011 dated 05-01. Since I wanted it to be bought along with me, as directed by the parcel clerk, I took the bike two hours before the actual departure of the train and made the booking. I was given the assurance that it will be carried in the same train in which I was travelling (PNR No: 211-5071416, Ticket No: 26635636, train No: 12626 Kerala express dated 05-01). On arriving at Coimbatore station I came to know that the said item was not loaded in the same train. Until 10th January I used to enquire every day at the parcel office and used to get the same reply. There after I could make an enquiry only on the 19th and I was informed that the bike was brought to Coimbatore on 11th January. I had to pay a demurrage of Rs.1990/- vide Money Receipt No:940637 dated 19-01 to get the bike released.
I would like the answers to the following Questions of Mine.
1.Having told by the booking clerk and taking all the pain to book my Bike 2 hours before the departure of the train, why the bike was not loaded in the same train?
2. Why the bike once it arrived in Coimbatore Junction even though the address and telephone number was given, no effort was made to contact me?
3. Indian Railways is sole responsible for the late arrival of my Bike and why railways does not take a responsibility of it and instead charge me on a hourly basis?
4. I was told that the bike will be kept only for 6 hours once it arrives and from then it will be charged? On What basis will I know on which train my Bike was coming when actually it was intended to come on the same train I was travelling?
Hope you will answer my queries.
Sajith John Abraham.
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