Indian Railways
Wrong informatin provided

Wrong information by Customer Care of Indian Railway

Submitted by: NIRAJ

To

The Authority concerned,

Sir,

I, along with my family members, suffered through huge mental agony today due to the wrong information provided to me by the railway Inquiry No.- 139 several times and then the same wrong information provided on two occasions by the Customer Care Representatives due to which we could not travel despite having our reservation.

Sir, I had my confirmed reservation for 12 March in Train No.12818 (Jharkhand Express) with two seats in the name of Hema Prasad, F-36 and Kartik, M-09 having PNR No 211-6959737 and Ticket no.- 24012522, amount Rs.- 1672/- from Anand Vihar Terminal to Ranchi.

Before leaving for the station on the day of departure i.e. 12.03. I inquired about the train from Indian Railway Inquiry telephone No. 139 from my landline telephone No. 25641252 and I was informed electronically repeatedly that the train was running late by 26 hours from its scheduled Departure time 19:50 and that the same will Depart from Anand Vihar Terminal, N. Delhi on 13 March at 22:30. The same information was provided twice manually by the Customer Care Representatives. Naturally, we had no option left but to remain at home despite our full preparation for departure. The next day morning i.e. on 13 March when I called the Customer Care, they provided the shocking informed to me that the train had already departed on 12 March at midnight.

Sir, I therefore, request you to kindly look into the matter, register this complain and sue Indian Railway Customer Care for giving me such an irresponsible wrong information by its novice employees due to which I suffered through heavy mental agony and economic loss and couldn’t execute my plan of visiting my home town, the chance that I get only once in a year. Sir, I further request for genuine compensation from Indian Railways so that I somehow may satisfy myself and the same incident may not be repeated again to anyone.

Thanking You, Yours truly, (NIRAJ KUMAR, Mob. No.- 9968062896)