Indian Railways
Delay in refund of money after cancelling

Respected Sir/Madam

I have booked My tickets from Ludhiana to Pune through Internet And than canceled them on 17-August by internet. For this i used the service of make my trip agent. First of all my query is that while booking our money deducted within few second than why its not refunded immediately. What is reason of gap of 7 working days. This is useless hrashness to customer. Secondly even after 10 days we haven't got our money back whenever we call customer care of make my trip they ask to wait for 72 hrs. Please take some action in this regard

Thanks