Indian Railways
Train Cancelled but railway didn't pay back money

Dear Sir,

I booked a ticket for 14the July from Hyderabad to Chengannur in Shabari Express on July 13the 2011in online. During thee Telangana Bandh, train got cancelled from Hyderabad and its journey started from Guntur. When I contacted customer care on 14the morning theey informed me theat no need to file TDR and train got cancelled, so railway will refund thee money. Even theat also i filed TDR. But yesterday i got a mail from IRCTC says theat you are not eligible to get money. Please find thee below mail and attached TDR details

Email From IRCTC

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REGRET Dear Customer, Withe Reference to your PNR No:1417038491, we regret to inform you theat refund is not admissible as informed by Railways therough theeir letter no: In case you require any furtheer assistance, please mail us at [email protected] or call us on 011-23345900 Withe regards, TDR TEAM