I Md. Quasid booked 5 E tickets Train No. & Name: 2318/Akal Takht Express (Date of booking-09-Dec 8:25:43 PM, Date of Journey 25-Dec) of A/C 3 tier from Jalandhar City to Sealdah from IRCTC through an agent by the name Cosmic Zone. The tickets remained unreserved (WL42/WL29, WL43/WL30, WL44/WL31, WL45/WL32, WL46/WL33). The rule says that if any ticket booked through IRCTC, s net booking remains unreserved till the time of Chart Preparation the passenger is regarded as ticket less and his amount is to refunded. We had to pay the charges alongwith penalties for being ticketless. It was the worst experience we ever had while travelling.
Till date our money Rs.6535.00 (Railway fare) and IRCTC Service charges Rs.40.00 has not been refunded. Whenever we approach the agent he shows us his record stating that IRCTC has not settled his accounts.
I would like to request you that five months is a long time and its high time we deserve justice along with a compensation for our sufferings.
Thanking You in anticipation for a quick redressal of our pains.
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