IRCTC
Refund not received

1) pnr no-8403764666 2) pnr no-6147970167 dear team i have filled TDR for both the tickets one was from pune to nagpur and other was from nagpur to pune by azad hind express because train was late more than 3hrs..it is more than 90 days now but i haven't received my refund when i call them they gave me railway number when i gave call to railway they dont talk properley and abuse and hang up on me..please help me out..im in deep mental pressure