Inconsumercomplaints.com » Cars & Transport » Review / complaint: IRCTC - Refund of canceled tickets (Pathetic Customer care) | News #345191

IRCTC
Refund of canceled tickets (Pathetic Customer care)

I have booked one ticket in Jharkhand express for date 08-Apr from Anand vihar to Renukut on 6-Apr with the transaction id 0328143696. Also i cancelled the ticket on that day only. It was all through irctc online. Now when i see the refund status in 'Refund Status of Cancelled tickets' column it is saying the amount is refunded in my account on 7-Apr. But the amount has not come in the account till today. I also tried to contact to on their customer care hindred of times no but i think no one is there or all people are sleeping as it is so called government organization.

And this is not a single story, there is same story I had also booked return ticket from Renukut to Anand Vihar for date 16-Apr in TATA JAT Exp with transaction id 0328162364 and it was in waiting list. It remain waitlisted evenafter the chart preparaion so it was automatically cancelled. Now what it also shows the ticket cancelled and amount refunded in the account on 18-Apr but it never happened.

And the customer care is the best they does not even think about picking up any call (i think this is the primary job for what they were hired).

Also the website is so pathetic the page does not load when required.

Kindly help me in getting my hard money back as i am an private employee.

Thanks,

Rajkamal Jaiswal

Cont No: 8860005524


Company: IRCTC

Country: India   State: Delhi

Category: Cars & Transport

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