I booked my Rail Travel on IRCTC WEB regularly. I booked under Tatkal Scheme for travel from Mumbai Central to Delhi by Rajdhani ETD 4.40 pm. my tkt was under wait list no.8. I was to travel on 29th Nov.2011. At 3.40 pm I checked the WEB and I was informed that I am still under W/L 8. Hence I was sure of not getting into the train as W/L passengers are not allowed. I was compelled to book my air tkt for 30th Nov.by paying exhorbitant rate. I booked my travel for 6.00 am on Kingfisher by paying Rs. 4140/=. Now Railway Dept. is refusing to give me refund of my train fare Rs.2275/= saying that tkt was confirmed at laast moment and no refund on Tatkal tkt is permissible. I was never informed by SMS that tkt is confirmed and I looked at the site at 3.40pm wherein the W/L was same and hence I had no option but to book Ait tkt as my reaching Delhi on 30th Nov. was very important.
On 14th Dec. IRCTC confirmed to me that my refund is under process and in 90 days I ill get credit of amount paid by me. But now they have refused to entertain my refund claim under one or the other pretext. I am unable to understand them and hence I need your Help in settling this matter amicabaly.
Regards
Dilip Desai
Mbl. 91-9820060612
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