I have problem with Jet Airways and Suffering from last 10 days. I don't know how i can complaint and who will action on this, please advice what to do, the case is pasting below.
Please update about my baggage as per below detail, still i didn't get any call or response from Jet Airways as i did all formalities accordingly.
I was travling on Jet Airlines ticket from Warswa to udaipur below you can find the ticket detail.
Flight delayed from Warsaw to Brussels, jet staff (Brussels) confirm verbal that my baggage will be provided at my home with in next 24 hours, i trus and take flight from Brussels to new Delhi, I have to fly from New Delhi to Udaipur also with the same ticket. After reached Udaipur I gave baggae tags to Mr Himanshu (Udaipur Daboke Airport) on 10th of oct at 7:30 Am
Mr Himanshu said he will collect my baggage and take my home, after cross 24 hours i contacted jet airways Udaipur 0294 2656192 they said they mailed to delhi office and looking for progress. Next day i called again Udaipur Jet Airways they provide me Delhi Baggae numbers, i called Delhi they informed me such refrence
JET AIR WAYS CODE- D O H D E L - 9W 24624
ONE HAND REPORT
CUSTEM WERE HOUSE
PNRNO- O D J P G M
PHONENO- 011-25675402
Also they said they need Stamp of Inr 100 to declaration for custom, i make this Affidavit accordingly and gave to Mr Himanshu on 12th of Oct along with all boarding cards from Warsaw to udaipur.
Now from last 3-4 days Delhi Jet Baggage claim dept said me that your baggage will reach next day and the same words they are saying from last 3-4 days.
Till today i didn't get my baggage and i am in problem I am suffring last 9 days, it suffers all my next trips and business.
Ticket detail
DAVE/TARUN MR 09OCT WAW BRU
ELECTRONIC TICKET
PASSENGER ITINERARY RECEIPT
NEW SUPER TRAVELS DATE: 08 OCTOBER
25 RESIDENCY ROAD AGENT: 1111
UDAIPUR NAME: DAVE/TARUN MR
FQTV: 120585242
IATA : 143 59962
TELEPHONE: 0294-2412050-32
ISSUING AIRLINE: JET AIRWAYS
TICKET NUMBER: ETKT 589 1669137430
BOOKING REF: AMADEUS: 335ML4, AIRLINE: 9W/ODJPGM
FROM /TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST
WARSAW LO 235 S 09OCT 0705 L2RTAS 09OCT 28K OK
TERMINAL: A
BRUSSELS ARRIVAL TIME: 0910
TERMINAL: M
BRUSSELS 9W 229 L 09OCT 1005 L2RTAS 09OCT 28K OK
DELHI ARRIVAL TIME: 2140
TERMINAL:3
DELHI 9W 2603 U 10OCT 0545 L2RTAS 10OCT 20K OK
TERMINAL:1 FLIGHT OPERATED BY: JET AIRWAYS KONNECT
UDAIPUR ARRIVAL TIME: 0725
AT CHECK-IN, PLEASE SHOW A PICTURE IDENTIFICATION AND THE DOCUMENT YOU
GAVE FOR REFERENCE AT RESERVATION TIME
ENDORSEMENTS: NON ENDORSABLE
PAYMENT: CASH
FARE CALCULATION: DEL 9W X/BRU SN VCE193.95/-WAW LO X/BRU 9W X/DEL 9W
UDR486.05NUC680.00END ROE46.550100PD
XT14404YQ100YR515JN1300IN458WO1942BE35MJ126EX273HB35
0IT110VT
AIR FARE: INR 31860
TAX: INR 12000OA 893XV PD 19613XT
TOTAL: INR 21393
NOTICE
CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE
SUBJECT TO CONDITIONS OF CARRIAGE, WHICH ARE HEREBY INCORPORATED BY
REFERENCE. THESE CONDITIONS MAY BE OBTAINED FROM THE ISSUING CARRIER.
THE ITINERARY/RECEIPT CONSTITUTES THE 'PASSENGER TICKET' FOR
THE PURPOSES OF ARTICLE 3 OF THE WARSAW CONVENTION, EXCEPT WHERE THE
CARRIER DELIVERS TO THE PASSENGER ANOTHER DOCUMENT COMPLYING WITH THE
REQUIREMENTS OF ARTICLE 3.
NOTICE
IF THE PASSENGER'S JOURNEY INVOLVES AN ULTIMATE DESTINATION OR STOP IN
A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE THE WARSAW CONVENTION MAY
BE APPLICABLE AND THE CONVENTION GOVERNS AND IN MOST CASES LIMITS THE
LIABILITY OF CARRIERS FOR DEATH OR PERSONAL INJURY AND IN RESPECT OF
LOSS OF OR DAMAGE TO BAGGAGE. SEE ALSO NOTICES HEADED ADVICE TO
INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY' AND 'NOTICE OF
BAGGAGE LIABILITY LIMITATIONS'.
PAGE:1/1
Kindly do the needful!!
Regards,
--
Mr. Tarun Dave
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