My brother, Kaustubh Agrawal, resident of Akola Maharashtra, travelled from Bangkok to Mumbai by Kingfisher on the 18th December After more than one and a half hours after clearing immigration at Mumbai on the morning of 18th December he and some fellow passengers were informed by the ground staff that their checked baggage had been off loaded at Bangkok itself rather none of the baggages were loaded in flight and the passengers were not informed about it until they reached mumbai. My brother Kaustubh Agrawal was categorically assured by the said ground staff that his bags would be delivered at his residence in Akola within 48 hrs. The bag had some watches, chocolates, perfumes and his important documents like marksheets and engineering degree, apart from all his good clothes.
Baggage were not delivered even after 6 days after arrival of the said flight in spite of regular follow up.
My contact Number is
9766004261
7276544608
As the documents were not available with him he was unable to attend an interview. We have to purchase new clothings and other things as the baggage was not delivered for 6 days. Also my father went to mumbai for inquiry where no proper answer was given to him. The Kingfisher officials were too rude to response him also it cost us expenditure of 15000 rs. I request you to look into the matter and grant me the suitable compensation.
In this connection the following points are material:
1. Passengers were told of the baggage off loading more than five hours after departure of their flight from Bangkok
2. No specific information about the misplaced baggage is available with any luggage handling ground person at Mumbai
3. No one from Kingfisher made a single call to him in the 6 days since detection of the incident explaining the true state of affairs and he was completely in the dark and running from pillar to post
4. No one in Kingfisher could provide the phone number of any senior official of luggage handling.
5. No escalation Matrix is available anywhere in the public domain to take the matter up with any higher authority of Kingfisher
6. The Kingfisher toll free helpline could not provide any information on the matte
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