Kingfisher Airlines
Flight Delayed by more than 2 hours and unprofessional behaviour of the staff

Hello There,

This is in reference to the Kingfisher flight no IT – 203 From Delhi to Bangalore, which was scheduled to depart Delhi at 9:25 AM on 18th December but was delayed by more than 2 hours and departed Delhi at 12:05 PM and landed in Bangalore after 3:00 PM on 18th December.

I had my wife and a 15 months old son travelling on the flight, I would like to bring this to your notice that the unprofessional behavior of your staff is something which concerns me and would have to think twice next time I book a kingfisher flight. There was no announcement for the delay at the airport even till 9:30 AM and not a single Kingfisher employee was available at the gate no. 58 from where the flight was scheduled to leave.

I also would like to inform you that there was no assistance provided to her even though she was with the infant both on ground and on board. The staff accompanied her from the booking counter and left her before the security checking stating that he is not allowed to go beyond this point and she has to carry the cabin baggage and the infant herself, on board none of the staff helped her to keep the luggage to overhead cabin and were busy in their chat. This is something which surely is hampering the reputation of Kingfisher. I booked the tickets with kingfisher even though it was more costly than other airlines only due to the reason that you guys would be more professional and my wife and son would not have any troubles on the contrary they had to deal with the most unprofessional attitude by your staff.

This was one of the most unprofessional attitudes I have ever faced by an airline. I thought of sharing this to you so that you can look into it and make the necessary changes.

Apart from bringing this to your notice I would also like to be compensated for the delay which was more than 2 hours. As per the ruling by State Consumer Commission they have announced a compensation of Rs 10000 per passenger for any flights getting delayed by more than 2 hours scheduled to and from Delhi. Reference http://www.expressindia.com/news/fullstory.php? newsid=78621.

Ticket PNR is COHMRS

I hope to hear back from you on the same.

Shashwat Khare

9880088213