Issue: Harassment
Details:
Harassment started the day I booked tickets for two n fro travel from Delhi to Mumbai on 22/10. One of the return tickets was wrongly cancelled by MakeMyTrip officials and I was not informed at all. Till last hours, the agency was not able to resolve the issue and I had to book ubder high charges and in different flight (that got delayed by 8 hours).
Follow-up's:
After 5-6 calls in 2 weeks, agency apologized and commintted to re-imburse all the dues. Since then I keep on talking to 15 officials atleast, always stating the issue from scratch and every call takes 20 mins atleast. I submitted all the documents many times but to no avail.
First I tried with executives, then started talking to their Leads (just dont want to specify the names) then finally with their bosses. But nobody is taking pain to reply a single email.
Every call ends up stating the money will be transferred with 48-72 hours, It has been 75 days till date.
My heart beat gets raised and feel very very uncomfortable every time I dial up the number (0124) 289 8747.
Pls let me know if I need to submit each n every detail of the communications (telecons, personal calls on mobiles, emails I marked after every communication).
I have complete history of all the communications happened with every official of the agency. I am holding a very senior and responsible position and very very busy in my personal life. I spent apprx 25 hours in communication for this very issue.
This is not at all a matter of money pending but a sheer harassment, my hands are shivering while typing this note.
And the harassment continues...
Regards
Yoginder Garg
919810290646
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