I HAVE BOOKED A TICKET ON 12NOV09 FROM MUMBAI TO GORAKHPUR VIA DELHI FROM MAKE MY TRIP.COM USING MY ICICI DEBIT CARD.MUMBAI TO DELHI TICKET WAS NOT CONFIRMED, WHEREAS DELHI TO GORAKPUR TICKET WAS CONFIRMED.BUT MY DEBIT CARD WAS DEBITED FOR FULL FARE FROM MUMBAI TO GORAKHPUR.NOW, THE EXECUTIVE AT MAKE MY TRIP TOLD ME THAT HE CAN REFUND THE MONEY FOR THE TICKET WHICH WAS NOT CONFIRMED.I AGREED FOR THE SAME.AND I GOT REFUND FOR THE SAME ON 17 NOV 09.NOW MY DELHI TO GORAKHPUR FLIGHT FOR WHICH I WAS HAVING A CONFIRMED TICKET GOT CANCELLED DUE TO SOME REASON.MEANWHILE I TOOK ANOTHER MODE OF TRANSPORTATION AND WENT TO GORAKHPUR.I STAYED THERE TILL 21 NOV 09, AND REACHED BACK TO MUMBAI ON 23 NOV 09.I THEN ENQUIRED ABOUT MY REFUND FROM MAKE MY TRIP EXECUTIVE.IWAS TOLD TO MAIL THE STAMPED COPY OF CANCELLED TICKET TO [email protected]., WHICH I PROMPTLY DID ON THE SAME DAY.I WAS TOLD THAT I WILL GET MY REFUND IN 10 BUISNESS DAYS.AGAIN I ENQUIRED ABOUT MY REFUND ON 11 DAY BUT I WAS SHOCKED TO KNOW THAT MY STAMPED COPY DIDNOT REACHED THEM.SO AGAIN I REPEATED THE ENTIRE PROCESS.I GOT THE REPLY FROM THEM ON 7 DEC 09, THAT THEY HAVE RECEIVED MY DOCUMENTS AND THEY ARE WORKING ON IT.MEANWHILE I KEPT CALLING THEM WASTING MY VALUABLE TIME AND MONEY BUT IT WAS OF NO USE.AGAIN I GOT A CANCELLATION CONFIRMATION FROM MAKE MY TRIP ON 24 DEC 09.IT WAS MENTIONED THAT I WILL RECEIVE THE MONEY IN TEN BUISNESS DAYS, WHICH WAS A FAT LIE.AGAIN I CALLED THEM SO MANY TIMES THEY TOLD ME THAT I WILL GET MY REFUND BY 3 JAN 10. AGAIN WHEN I DIDNOT GET MY REFUND I CONTACTED MAKE MY TRIP ON 11 JAN10, THEN THEY TOLD ME TO PROVIDE MY BANK DETAILS.AND AFTER PROVIDING THEM EACH AND EVERYTHING I DIDNT GOT MY REFUND.I FEEL HUMILIATED AND CHEATED.THEY HAVE HARASSED ME MENTALLY.I HAVE WASTED LOT OF TIME AND MONEY BEHIND IT.NOW ALREADY TWEO MONTHS HAVE PASSED BUT I DIDNT GOT MY REFUND.PLEASE HELP ME.
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