Indiatimes [email protected]
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RE: refund not received [Incident: 100212-017000]
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From: Seema Malik
Subject: RE: refund not received [Incident: 100212-017000]
To: VIJAY SAYAL
Tue, Feb 16 07:51 AM
Hi Mr. Sayal,
Greeting from Make My Trip!!
Sir we would like to informed you that we have received your CC statement and I have escalate your case to our concern department so I would refquest you to kindly give us 24-48 time we will update you.
Regards,
Seema Malik
MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
Toll Free: 1-800-11-8747 (MTNL/BSNL phones)
Toll Free: 1-800-102-8747 (All Major Mobile Operators)
Tel: 0124-4628747, 0124-2898747
E-mail: [email protected]
[email protected]
...
You are welcome to write to our management with feedback about our services. CLICK HERE: [email protected]
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From: VIJAY SAYAL [mailto: [email protected]]
Sent: Monday, February 15 5:45 PM
To: MakeMyTrip
Cc: Seema Malik
Subject: Re: refund not received [Incident: 100212-017000]
Importance: High
pl find enclosed my a/c statement in pdf format in attachment
kind attn seema malik
&-- Original Message &--
From: MakeMyTrip
To: [email protected]
Sent: Sat, 13 Feb 12:50:11 0530 (IST)
Subject: refund not received [Incident: 100212-017000]
Subject
refund not received
Discussion Thread
Response (Seema Malik)
13/02 12.50 PM
Dear Customer,
Greetings from MakeMyTrip.,
Further to your mail, we apologise for the inconvenience caused to you in this
regard.
We would request you kindly send us the statement into the PDF format or kindly send us the screen short on the same email address.
For any further assistance we are available on our toll free number 1-800-11-8747.
You could also write to us through reply email or writing to
[email protected].
We value your business with us and look forward in assisting you with all your travel
plans.
Yours Sincerely,
Makemytrip Pvt. Ltd.
Seema Malik
Customer Service Consultant
Toll Free: 1-800-102-8747 (All Major Mobile Operators)
Toll Free: 1800 11 8747 (MTNL/BSNL)
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail: [email protected]
You are welcome to write to our management with feedback about our services. CLICK HERE: [email protected]
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This e-mail constitutes a private, confidential and legally privileged correspondence between the sender and the recipient (s) and is for information purposes only. Any comments, opinions or statements made herein do not necessarily reflect those of the company.
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Customer (VIJAY SAYAL)
13/02 10.45 AM
&-- Original Message &--
From: MakeMyTrip
To: [email protected]
Sent: Sat, 13 Feb 09:19:42 0530 (IST)
Subject: refund not received [Incident: 100212-017000]
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Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
==================== application File Attachment ====================
VIJAY KUMAR SAYAL.xls, 19061 bytes, added to incident
Customer (VIJAY SAYAL)
13/02 10.45 AM
&-- Original Message &--
From: MakeMyTrip
To: [email protected]
Sent: Sat, 13 Feb 09:19:42 0530 (IST)
Subject: refund not received [Incident: 100212-017000]
--
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
==================== application File Attachment ====================
VIJAY KUMAR SAYAL.xls, 19061 bytes, added to incident
Response (Seema Malik)
13/02 09.19 AM
Dear Customer,
Greetings from MakeMyTrip.,
We would like to informed you that your refund is done from our side on 08/02/10 on the same payment mode, So we would request you to kindly check with your bank once, and if incase you have not received yet, then kindly send your bank statement on the same email address, so that we can check with our concern department.
For any further assistance we are available on our toll free number 1-800-11-8747.
You could also write to us through reply email or writing to
[email protected].
We value your business with us and look forward in assisting you with all your travel
plans.
Yours Sincerely,
Makemytrip pvt. Ltd.
Seema Malik
Customer Service Consultant
Toll Free: 1-800-102-8747 (All Major Mobile Operators)
Toll Free: 1800 11 8747 (MTNL/BSNL)
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801
E-mail: [email protected]
You are welcome to write to our management with feedback about our services. CLICK HERE: [email protected]
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This e-mail constitutes a private, confidential and legally privileged correspondence between the sender and the recipient (s) and is for information purposes only. Any comments, opinions or statements made herein do not necessarily reflect those of the company.
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Customer (VIJAY SAYAL)
12/02 07.38 PM
Refund Details & Communication
Reference ID:
IN0912R0224493 Cancelled Sector:
Mumbai - Delhi
Cancellation Request Date:
Thu, 4 February Expected Refund Date
Thu, 11 February
Number of Passengers Cancelled (1 Passenger (s))
1 Adults Approximate Refund Amount
Rs 1, 435 *
Refund Process Initiated: (Thu, 04 February - 13:02)
We have accepted your cancellation request for 1 Passenger (s) going-
from Mumbai to Delhi On Sat, 6 February
Approximate Refund Amount is Rs 1, 435*
Expected refund process completion date is Thu, 11 February; Please re-visit this section to stay updated and receive further communications.
* Please note this amount can change if you have availed any discounts or e-coupons at the time of your purchase.
[&001:004114:38568&]
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Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
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The contents of this email, including the attachments, are PRIVILEGED AND CONFIDENTIAL to the intended recipient at the email address to which it has been addressed. If you receive it in error, please notify the sender immediately by return email and then permanently delete it from your system. The unauthorized use, distribution, copying or alteration of this email, including the attachments, is strictly forbidden. Thank you.
Please note that neither MakeMyTrip nor the sender accepts any responsibility for viruses and it is your responsibility to scan the email and attachments (if any). No contracts may be concluded on behalf of MakeMyTrip by means of email communications.
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I BOOKED ONE TICKET FROM MUMBAI TO DELHI
THROGH MAKR MY TRIP
PRN NO 8138415952 MAKE MY TRIP ID 6000487330 TRAIN NO 2951
DEPATURE 06 FEB CALL 3AC T TOTAL FEIGHT 1495 DEBITED TO MY A/C
I CANCELLED THE TICKET ON 04 FEB AND THE CANCELLATION WAS CONFIRMED
TO ME VIDE REF ID IN0912R0224493 WITH EXPECTED REFUND DATE 11 FEN B 2010
AND APPX AMOUNT RS 1435 BUT TILL DATE THEY HAD NOT CREDITED THE AMONT IN
MY ACCOUNT AS PER LAST MAIL RECEIVED FROM MAKEMYTRIP.COM THEY ASSUE ME THAT
THEY WILL COME BACK TO ME AFTER 48 HOUR BUT TILL DATE I HAD NOT RECEIVED ANY REPLY
FROM THEM
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