I recently rented a car for a friend, i put down 150.00 deposit down on Aug 4th instead of 200 that they said would be returned to me on the return of the vehicle.. While my friend had the car doing whatever she intended it for for the weekend she was upset telling me that the tags were expired so she could not go as planned afraid of getting tickets for expired tags. I went to the bank to see if the deposit might be put back and it was not. but there was a 200.00 debit taken out from the month before from Enterprise, I raced down to the rental co. asking about this charge and they said there was nothing wrong because I signed the paper and they had the right to take the money out. days rolled by and my friend was no where to be found. I went to the car rental agency Enterprise to see and the car was not returned, they said it was a call in to keep the car, and I said: Who Authorized it. certainly not me. how do you know it was me. and they said the caller was to come in and sign the paperwork. Who is coming to sign, they said maria. I got a copy of the lease and did not notice that the Driver listed was not me, it was another person it was Maria’s sister name on the form Amelia..Martinez using my address and debit card to bill the charges to and not even the right address im in lot 44 not 14 and I.m not Amelia Martinez and Maria is still driving around with this car that was all arranged and I thought was a legit deal. arranged by phone between them and I was glad to help my friend..How stupid was I to not see what was happening. The Clerk at Enterprise Tess Alvarez filled out all the paperwork using the sister that lives in California name as being the driver my debit card to pay while my friend is out there with this car that I am being billed for. and the Enterprise employee Keith does nothing about the issue and says there is nothing he could do for me, but wait for the return of the vehicle so they can get her signature for the extension which they have not yet let me see where I supposedly signed for. I told them this is bad and looks like fraud to me how could this happen and they not see what was going on. Tess employee of enterprise took my licence but tacked another name to it as a driver for her friend Maria and I am billed for charges made the month before when I was not even there to get. I went in on the 4th of August and billed $150.oo as the agreement was. but where did the 200.00 bill come from the previous month the dates were changed I can prove that I was not there to get the car in July and another one for 171.00 finally came about while trying to figure out what the hell is going on Who signed for the extra extensions they say is needed. I need to see this myself. I gave them all the info as to where the car might be, .so they could go pick it up. She finally showed up a week later Enterprise refuses to give me a copy of my bill until it is paid for and I call the corporate office to speak to someone about this mess that it would be in their best interest for their company to investigate the employees whom they believe were running this company like they should. It was of grave concern and great humility and embarrassment to let them know that someone or more people are networking to scam nieve people such as myself out of their hard earned money while friends or family drive off in their vehicles without money or authorization and they never return my call. so here i am out $856.00 dollars in the hole my account is frozen until I pay the bank off. yet and all because i was helping a friend. who’s friend falsified all info on lease and by the way my friend works at Allstate where she must have gotten my debit card number in the first place to set all this in motion. I finally received a bill stating i still owe $86.00.
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