This is the level of service from Airtel that too from their so called enterprise. My phone has not been working for 20 days and they are just informing me that it is moved from one plan to another. It seems they don't have the responsibility beyond that.
PLEASE BEWARE OF THIS COMPANY
I have put together the communication I had with their enterprise service, my name and number hidden!!
&&&&&&&&&&&&&&&&&&&&&&&&&&&&-
Dear XXXX XXXXX,
Thank you for writing to Enterprise Services - Corporate.
We regret the inconvenience caused to you.
We understand from your previous interactions regarding services for the mobile number XXXXXXXX55, we would like to inform you that as per our records the following mobile number has already been transfered from postpaid to prepaid account with effect from 05/09.
Hence, as we have already communicated to you earlier, we request you to kindly call 121 or send an email to [email protected] for further assistance.
Assuring you the best of services.
Yours Sincerely,
Abdulla Masood
Enterprise Services - Corporate.
PS: In case you require any further assistance, please
Ø Call 1800 102 002 - National Toll Free Helpline (From airtel Phones Only)
Ø Call 0124-4609697 (Toll No.) - from Non airtel Phones
Ø e-mail at [email protected]
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 23/09 10:52:09 PM
Subject: Re: FWD: NO. XXXXXXXX55 [|BAL|Qrc42309111209445798444|]
I thought of giving you one more opportunity to make Airtel understand
the issue, otherwise I will have no option but to put below
communication where ever possible to let everyone know about Airtel
customer care. Apart from below communication, I have also called few
numbers as well to resolve the issue.
Please let me know if you guys understand the issue now. If not,
kindly let me know the procedure to move to other service provider.
regards,
Amit
&&&&&&&&&&&&&&&&&&&&&&&&&&--
&&&&&&&&&&&&&&&&&&
Dear XXXX XXXXX,
Thank you for writing to Enterprise Services - Corporate.
We understand from your previous interactions regarding services for
the mobile number XXXXXXXX55, we would like to inform you that as per
our records the following mobile number has already been transfered
from postpaid to prepaid account with effect from 05/09.
However, for any further assistance we kindly request you to reply us
back with the exact concern, enabling us to do the needful.
Hence, we request you to kindly call 121 or send an email to
[email protected] for further assistance.
Assuring you the best of services.
Enterprise Service-Corporate
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 23/09 12:50:37 PM
Subject: Re: FWD: NO. XXXXXXXX55 [|BAL|Qrc42309111109315795618|]
it is quite obvious that I came to you guys after I did not get any
response from 121. 121 had already provided me the information what
you guys are giving now but what next.
Have you gone through the mails and responses I got from 121 before
responding to my mail? If yes, can you sumarize that and than give
your response.
I guess it is perfect case to showcare great service from Airtel.
regards,
Amit
On 9/23, [email protected] wrote:
> Dear XXXX XXXXX,
>
> We regret the delay in responding to your e-mail.
>
> We understand from your previous interactions regarding services for the
> mobile number XXXXXXXX55, we would like to inform you that as per our
> records the following mobile number has already been transfered from
> postpaid to prepaid account with effect from 05/09.
>
> Hence, we request you to kindly call 121 or send an email to
> [email protected] for further assistance.
>
> Assuring you the best of services.
>
>
> Yours Sincerely,
>
> Revathy P
> Enterprise Services - Corporate.
> PS: In case you require any further assistance, please
> Ø Call 1800 102 002 - National Toll Free Helpline (From airtel Phones Only)
> Ø Call 0124-4609697 (Toll No.) - from Non airtel Phones
> Ø e-mail at [email protected]
>
>
XXXX XXXXX Fri, Sep 23 at 11:00 AM
To: [email protected]
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The customer care guys have failed to give satisfactory response,
moreover now they have not even bothered to respond to my mail.
I was under the impression that Airtel gives lots of focus on service
level. Is this your service level.
regards,
Amit
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