‘’Kind Attention Complaint Section.”
From,
Sri. V. Yogiesh,
M/s. Usha Auto Mobiles,
N.R pura-Post,
Chikkamangalore-Dist.
Karnataka-State.
To,
The Manager,
Complaint Section.
Air Tel Office,
Bangalore,
Karanataka-State
Sri,
Sub: Reactive of my Sim-reg
Ref:1) My Number: 90083 92521 and now correspondence Mobile phone No. 98454-11908
2) Call at 11.45 AM., on 16/04/10 to your Executive
With above subject I used your company sim since 2 years. This is a prepaid Sim and had a currency of balance is Rs.206=00.
In January, my sim was blocked the outgoing calls. Hence I requested through your customer care person. Register the complaint and rectification. But he says that, for rectification takes time of 7-10 days. I once again contacted after 15 days to your customer care person and he says that, I had submit the address proof and photo’s etc. My job is representative work and I cannot submit within one week time.
Hence it is requested to reactive of my sim. Kindly answer my queries
1) I had balance amount of Rs.206/- can it refundable. And transfer to another Airtel phone No. 98454-11908
2) I had not received any dead line to submit address etc through S.M.S., or corresponded from your end.
3) It is lack of your end only.
Hence once again requested for reactive my sim and do needful.
Thank you
--Sd--
Sri. V. Yogiesh
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