I recently faced the refund issue with yatra.com for my 8 Dec Journey from bangalore to Pune via mumbai.
My booking ref ID is YT1048152.
I had a NO SHOW for the morning 7am flight as my vehicle tyre got punctured & reached airport late at 6.25am. Airlines denied checking in for me. Immediately i tried calling yatra.com call centre, there was no response, i kept trying until 9, 30am many times, no luck. at 9.30am i got some one on call but he said systems are down for maintenance & asked me to directly contact jet airways or call after 2 hrs. I called jet airways on the no. provided by him, but they said since i have booked thru yatra.com, i need to contact them only. Again i contacted then at 12.30pm, the agent called up airlines by putting my call on hold & gave me figure of Rs.7697- as refund amount after deducting 3335/. as i had no choice, i said please go ahead & refund. I asked him do i get some ref no. for this discussion, he said no sir you can quote the booking ref no. we will be able to pull out details. I hanged up the phone thanking him. I forgot to ask his name.
Next day on 9th i get email from yatra.com for the refund of Rs.285, i got wild & called them up again. Lady on call said there is a mistake from our side in calculating, it can't be Rs.7697/-. I was trying to tell her your colleague put me on hold, called airlines & confirmed the amount, but she said no this is what we will refund, if you have called our call centre before 30 min of flight time, we would refunded complete amount. But call centre had problem, ie., not my problem, i was trying to explain her, but she was not ready to accept her colleagues mistake & their downtime. I had told her this is first time i booked with yatra.com & my experience is this & told her i am going to register complaint.
Later i checked on complaints on yatra.com on google & found lot of complaints like this. My feeling is airlines are refunding yatra.com & they are not giving back to customers as different people gives different views to customers.
Ravi
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