I travelled with Air India from London to Hyderabad, India on November 17. I happened to have excess cabin luggage of 3 kgs. This luggage was checked until i was about to board the flight. Three staff members stopped me at boarding and weighed my luggage. After seeing that my luggage was excess, they ill-treated me and snatched away my boarding pass insisting me to pay £150. They were very rude and asked me to walk away from the airport if i did not have the money. They also blackmailed me saying that they have called security to make sure I leave the airport and not board the flight. I requested that I would like to bin the excess luggage as its not worth £150. But they did not allow me. After this ill behavior, I had to give in and pay to board the flight. This kind of pathetic customer service was appalling to me. I wil never board Air India again and will insist all my friends and family to refrain from using their service.
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