1. I booked a ticket by AIR INDIA on 7th Oct (E-Ticket No-0982101089985) which i subsequently canceled on Oct 9th.
2. I was told by the authority that the refund will be done with in 15-20 days as i have used a Debit card as the mode of payment.
3. After 15 day passed i gave a call in Pune office were a lady responded and told me that it will be refunded with in three days.
4. Today when it is NOV 12 the refund of 18595/- has still not reach my acct. This made me call again in the air India's office of Pune branch
there a AIR INDIA EMPLOYEE Mr VIJAY DESHPANDE (DM) Talks to me very rudely and orders me to check from the concerned Bank were the Air India office have deposited all the claims. This is quiet insane how can i go to a bank which deals with Air India and ask them to refund when i don't know were the bank is and whom to app-ch. This is quiet a Harassment to a customer who is pleading them to make the refund on time.
5. Mr Deshpande also went on babbling that he had done a favor on me by depositing the claim on 29th of Oct. which he thinks is a great job he had done and no one is giving him a pat, but does he know that he was already late doing his job?
6. I came with the conclusion the AIR INDIA EMPOYEE Mr Deshpande is not fit for the job he is handling because he does not know what he is talking and what he should do in this scenario.
7. with employee like Mr Vijay Deshpande customers like me will definitely wont chose Air India.
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