Airline Jetairways
Cancelled flight

I am hereby reproducing a email sent to Jet which is self explanatory.:

"Sir,

4 Passengers were booked on flight 9W 7064 of 23.01.2010 from Bhubaneswar to Kolkata PNR No. BGTFGZ through Easy Trip planners Pvt. Ltd

The Flight was cancelled. The same was confirmed to me when I called the call centre of your airline at 7.40 AM.

Firstly, You should have called at least on the previous evening to inform us the same, so that alternative arrangements could have been made to leave by some train in the early morning, since the passengers were booked further from kolkata to Bagdogra.

Due to your negligence the onward journey flights had to be cancelled at a charge of Rs. 750 each and further tickets had to be booked for the next day at higher rates.

Secondly, the lady who received the phone on the call centre mentioned that there are no phone No. recorded in the booking, which is utter and the most degrading lie. For your information I have a print out of the ticket which clearly states the contact information and phone Nos.

Thirdly, When the agents M/S Easy Trip Planners Pvt. Ltd.were requested for full refund, their first reaction was that as per the airline whome they contacted the flight was NOT cancelled and that it took off on right time. This again is a utter and most degrading lie so as to be able to usurp the full amount of ticket by claiming NO SHOW. This is the most disrepectful act on the part of the airline, if they said so to the agents.

Fourthly, When asked for immidiate refund for the tickets the agents mentioned that since there was no written order taken from the airport official it will take upto 7 days to refund the money. Why on earth will it take 7 days? Since the flight was cancelled from your side you should refund the full amount without any act or demand from the client immidiatly. Why should your coustomers money be blocked, which will be handy to book another flight when out of his home town in fact at the airport itself.

You think that your coustomers are a bunch of idiots whom you can treat at your will. and push arround as you feel like. You do not have the least botheration of what trauma the passengers (out of whom 1 is a seniour citizen lady) have to go through and what further travel plans etc. can be.

Just by informing the previous night all the hassels could have been avoided. Instead you have taught all your call centre staff to repeat a sentence "We are sorry for the inconviniance caused to you." like a parrot. As if that is good enough to finish all the problems of your client."