The quality of packaging offered was aweful!!! The paper bag in which the sandals were kept was of such a poor quality that it was torn as soon as we left the shop. The sandals were kept in a paper bag. And this resulted in one of the sandals being lost. And even the staff were not interested in hearing our grievances. They did'nt pay any attention to our problem. They even refused to admit their fault. They dont give us the boxes in which the sandals are supposed to be sold because of it's scrap value.
Solution
Instead of a paper bag, a thin jute bag or cloth bag should be provided and attendants should be more interested in satisfying their customers rather than roaming around in the shop. It resulted in a loss to us. Without satisfying your customers how can you even hope to progress. Customer is the king. You have to satisfy your customer at any cost.
This incident happened at the Bata outlet at the Sarojini Nagar market, New Delhi. Please do pay attention to this instead of rubbishing these valuable suggestions if you want to progress.
A unhappy customer and do please respond.
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