Hello Sir,
I am preetha from Chennai (Tamilnadu). i have been using bata since my childhood. Last time i bought a pair of shoes- Scholls (Rs. 1, 400) from Bata showroom located close to my area- annanagar (chintamani), on 2.10.2011..i hardly used it for a week and was surprised to see that the straps- welcro gave way and the stitches started coming out. i launched a complaint on 25.11.2011 as per the showroom managers advice (When i went to your showroom they ask me the bill but i missed the bill) to bata customer care (complaint no 201151860) and the person who spoke to me said that i will get a reply in a weeks time but i did not receive any mail from bata customer care. so i called customer care on 3.12.11 to check what happened to the complaint i launched, the person who spoke to me said that the complaint was not registered so asked me to file another complaint, i did that (complaint no 201155692) i have not yet received a reply from bata customer care. i never expected such a poor response from bata customer care, i keep calling regularly but every time they say give me 2 days, i v called them more than 25 times but still not got an answer for my problem, the shoes. Please solve my problem at the earliest.
I am looking for your reply
With regards
preetha
Email: [email protected]
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