I have made the following Complaint:-
This is to inform you that I have purchased one pair of shoes from
Bata Retail outlet in Jayanagar, Bangalore. The Item code of the same
was 8616257 and the total worth of shoes I paid were 2699/- against
Cash memo no- 22-05/0128. I would like to complain that the sole
of the said shoe gets damaged within six months of purchase, I went to
the nearest Bata outlet located in Thippsandra Bangalore, they told me
that you have to approach the outlet from where I bought the shoes.
When I approached the outlet in Jayanagar, from where I bought the
shoes, they told me that we only provide the repairs/replacement for
any defect arises only with in sixty days of purchase.
I am completely surprised with the non-cooperative approach of the
staff of your retail outlets, thereafter I approached customer care
and explained the problem they advised me to send the mail along with
the product code to this ID. I would request you to do the needful for
replacement of the said pair of shoes as the shoes gets damaged within
6 months of purchase, which I was not expecting from the Bata premium
range product, that too when I brought the same from fresh stock and
not in sale.
Please note that I am a regular customer of Bata products and I never
had such kind of with any of the product previously. I hope I will get
appropriate resolution of the problem from your side.
I got the stupid response:-
Greetings for the day. Thank you for being a valued customer of Bata. We acknowledge your feedback provided through appended email. We would like to confirm you that the concern raised by you is due to incidental factors and not due to any quality or manufacturing defect. However, we would like to inform you that we provide 100% replacement for major manufacturing defects, if the concerned product is brought to our store within 60 days from the date of purchase.
Since the purchase was made more than 8 months back, we regret that we would not be able to provide replacement or repair option.
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