Sir,
1. I Mr Rati Krushna Samantaray, working in Indian Navy Procured one pair of sandal (671891401, Salsa) from a Bata outlet (bata india limited, villaassery house, MG Road, south end, Peramanoor, Kochi-15) on 22.01.2011.
2. With in the warranty period heel of one of the sandal broken. for the same I went to the store on 16 Feb 11. The store attender told me to get the complain register in the customer care center in Bata Indai Ltd., 418/02 MG Road, Sector-17, Gurgaon, -122002 (Haryana) by phone or email.
3. 0n 18 Feb 11 I had registered the complain by Phone vide complain no20114840.
4. After the registration I had Contact many times to the Customer care and they told that the case has been resolved but the Shop from where I had purchased the sandal is not responding at all. Where as I had arranged a conversation between the Custoer care and the Shop attender. But since then the shop has not taken any actionand told that this is not his part of responsibility.
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