I made an online purchase from the site www.bata.in
The item was a pair of shoes. ordered it on 31st july and got the delivery on 5th aug.
But the problem was In that pair of shoes one was of size 9 and other size 10.
So how can i use it?
On the same date I got the delivery that is on 5th aug I called the Bata customercare (no:1800-419-2282) and also mailed to them ([email protected])
The reply I got at that time was wait for 7 working days and it will be solved.
I waited and problem didnt get solved. So I called them and asked for a refund the reply I got was there is no option for a refund. Then I asked atleast give me a coupon of the same amount so that I can purchase another product form their site itself and I will sent back the pair of shoes I got.
They told there is no option for that also.
And from that day I keep calling their customer care daily and the reply is will get resolved tomorrow or will get a callback tomorrow. But never got a callback and problem not solved. They are not even ready to give the contact no or mail id of a responsible person. Now dont know what to do
Last time I called and told just tell what should I do to get it solved They only have one answer You will get a call back which never happened.
Complaint No : 201123156
Order Date : 31 july
Order No : 10021555
Sub Order No : 40021575
Article No : 8216902
Delivery Date : 05 Aug
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