Article: Comfit
Article No : 8556005
Store Code : 0563/02257
Date Of Purchase : 10-12-11
Cash Memo No : 10-12-11/1/0014 02257
MRP: Rs.1999
Backgound
The reason I choosed Bata Product was i was looking for the durability & comfirt.
& I purchased the Bata Product from the Company outlet (02257),
Problem Statement
1. Product Defect
The Product Get damaged within few days of use only, cracks have developed in the sole of a shoe.
Pictures of the same are attached with this email. If you closely Observe the Pictures attached, you will find the developement of the crack is from the top so there is no question of mis handling of the product while use. Its Cause of Poor Quality of Material/Manufacturing.
2. Store Responce
I thougt I should approch the same store (Sangli Outlet; where I had Purchased the product ) & ask for aid about the defective piece.
I informed the store Manager about the defect; but without listening the complaint he was asking us to complaint it to the Custmor Care.
If this would have been multibrand store i would have no objection about store managers responce, but being company outlethe was asking to register the complaint through net.
[Behaviour is like after Selling product Bata is not at all bothered about customer & there trarget to just Sell not the Customor Satisfaction]
[I am Literate @ using Computer & other Services, but what about the custmrs who are not able to use the internate or Custmor Service Numbers Effectively..Store responces like this will not be able to provide value for money what they have bought from bata stores]
3.Bad Experience of Customer Care Center (1800-419-2282)
After getting poor responce from store manager I called up to Custemor Care number 1800-419-2282
There I spent around 35 Mins to register my complaint & getting complaint number. [That Poor Lady("Indu": As told by Executive) was not able to generate Customer Complaint Number as server was under maintainance: So After Wating for Long Time I got my Registered Complaint Number)]
Complaint Number :2012009620
After Investing so much of my time nothing has happened till date.
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