I had bought two products from Sreeleathers earlier as it was recommended by a Kolkata friend of mine. But unfortunately, my recent experience highlighted something which has totally changed my opinion of them.
Sreeleathers is a big zero on customer service. I had bought a pair of shoes in June '07. I got around to finally wearing it in September. Within 3-4 days, the stitching on both the shoes came apart. As it was new, i rushed to them to replace it. To my surprise, I was told that the warranty time has elapsed and they can only repair them, which they will do in Kolkata and courier it to me taking only 8-10 days. I relented, though I could've got them repaired for Rs. 20-25 immediately from a good cobbler. its been 2 months and despite calling them almost 25 times, they are just stalling. Everytime some uncouth sales person talks to me and tells me to wait. Even a personal visit is wasted.
For products that are no great shakes for the money, they really have a matching lousy customer service. I don't think they will ever send my shoe back.
Is there a recourse. This behaviour should be made known to the scores of people who throng their store, thinking they are getting a good deal. They should know what to expect from Sreeleathers, incase their lousy products are to be replaced or repaired.
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