Complaint Ref: No. 201202077
We regret to inform you that your replay is against relevant consumer protection act and very sorry to state that you have taken the matter very lightly and failed to settle the grievance towards a product of high value (Rs 1788/-). I am attaching the photographs of the defective shoes solely of your manufacturing defect for necessary consideration and refund of the value.
I am very sad as a brand loyalist of you to hear that the request for replacement was rejected siting certain period of purchase and against natural justice.
If the said articles that are under manufacturing defect purchased from you is not replaced properly or failed to refund the amount within 14 days I shall constraints to take civil and criminal proceedings against you by the existing rule of the law.
In this connection I would remind you that I might not be forced to seek media coverage of the defective shoes purchased from you which will definitely invite bad reputation and consumer rejection of your product.
Hope you may not aggravate the situation by inviting litigation etc. and again request you to replace the defective shoes or refund the price immediately.
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