Hi,
I bought a product from www.snapdeal.com and i received a mail that my order was placed. But after not getting the product, i talked with them via mail and phone, they told that they will refund the amount in 7-21 working days and that was in the month of september. Its more than 4 months but I haven't received my money back. I have been calling and chasing them but i am not getting any response.
Whenver we go on snapdeail site and post a complaint, they generate the request number. The latest request number which got generated today is 1488141. And below is text which I have mailed them
" In refernce to "SnapDeal Customer Support # 1245758 Re: Payment Related (ticket #1245758" As you have mentioned that the refund process from your side has been initiated on 08-10 and the same will be credited back within 7-21 working days depending upon my mode of payment. I would like to say that today is 5th January2, again some days back I inquired with the bank and they said that they haven't received such a request. Please tell me what is going on. I want my money, its almost more than a month i have been waiting for the money just because of your problem that you didn't have the product i ordered. Also a refund amount of Rs. 50 is pending from your side so in total i need to take Rs. 1849 from you guys. I need an immediate action on this please. You can simply keep people waiting for a month just because you don't have the product for which you take payment. I have been using Myntra, jabong, pepperfry site but never had such a bad experience. Please don't spoil your image. Do the needful ASAP After this mail, i talked with snapdeal on the phone on 27th November and they assured that i will get a mail in two days i.e. 29th November confirming my refund details but i havent received that mail yet. Can you please let me know what is going on??? Or Should i file the complaint against this site? I want an immediate action on this please."
The order number is 1095125 and the product was " Fashos Dark Brown Ankle Length Shoes"
Let me know how can you help me.
Thanks
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