I have copy pasted the same what i wrote to Zovi along with multiple calls.
Zovi Team,
Sub: To Share the WORST SERVICE
With the Ecommerce industry Spiking and the role model works on looking for investors, Zovi has broken the trust and created worst camaderie with me.
To share
1) WORST CUSTOMER service skills (Manager aggreed that the way his rep spoke was definately against customer service etiqutees and share an insult to the customer calling.
2) No process knowledge within reps / everyone has different answer for the same problem.
3) REP lied to us for the discount.
4) Poor Manageability and operations handled.
5) Still no resolution provided even after promising a callback as commited.
Satish Mani: To suffice i will strongly take this up with every bit possible to let every one know the exact mirror of Zovi. WOULD NEVER EVER RECOMMEND AND SHARE POSITIVE WORD OF MOUTH FOR ZOVI .
No Thanks...
Munish Bakshi
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