Dear Sir,
I have bought a HCL Desktop Computer bearing machine serial no. B064AQ22646 and signed an Annual Maintenance Contract with HCL Beanstalk for 2 years in November. On 16-3 i found there is no display in my computer I lodged a complaint on telephone no. 18601800425 (call id no. 143100006). On 17-3 their representative came and took Mother Board, CPU fan, Processor and Key Board and told me that he would delivered the same after 4-5 days (after getting them repaired). After 5 days I called on 18601800425 they assured me that after 2-3 days parts would be delivered and installed like wise that became my routine work everytime they used to say the same. On the 3-4 their representative came to my home and delivered me CPU Fan, Key Board and Processor as it is and promised me that on monday (5-4) he would deliver and install Mother Board I kept on waiting but he didn't come. I phoned on the number 1860100425 then I was replied with their routine answer within 2-3 days Computer would be repaired.
Your are requested to kindly look into matter and do the needful enabling me to get my computer repaired on an early date.
Thanking you
Sunaina Thakur Mob. no. 9873669369
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