Sir/Ma'm,
I am the owner of an HCL laptop Serial No:4111AE817094. Recently my laptop stopped working, so I lodged a complain Complain ID8500634899, on 7th of July. I was told that I am having and onsite warranty so the engineer would come to my place to repair. Even after 3-4 days there wasn't any response from the other side, so I went to the service center on my own and handed over my laptop to the HCL engineer at Jalandhar (Logic Computers, Garha Road). Since then till date I have been keep on calling to them and yet my laptop has not been repaired. Even after so many days the guys show no sense of responsibility as they keep on saying that the motherboard has not been received by them from Chandigarh. I asked the Chandigarh HCL employee and he mentioned that the motherboard will be dispatched by the evening or the next day. Now its been more than 20 days and I had made 5 calls to the HCL Customer Care and hundreds of calls to the service center at Jalandhar as well as Chandigarh. In the end, I just got fed up of all these. So I would like to complaint against the engineers because now they are not even picking up my calls either and when they receive my calls, they tell me to contact some other guy to inquire about. Its seems as if I have taken a wrong step by extending my warranty period. Better I could have got my laptop repaired from outside within couple of hours. I am on training and I don't even have a laptop to work on.
Logic Computers, Jalandhar01814619619
Maninder Singh, Chandigarh9779119491
Balraj, Chandigarh 9888008123
Kindly take relevant action and get my laptop back ASAP.
Thanks in advance.
Swapnil Sinha
Ph No 8054386990
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