Never buy hp products. i was given one scheme by hp india on phone after i made inquiry about warranty plans, after some days they called me again and repeated the scheme and send me the sms of the dealers address. after that i purchase the laptop from the dealer but there was no scheme he told me, i was in hurry so i bought the laptop and thought let it go... but after my shopping the next day, hp again call me about the scheme and when i replied i have bought the laptop, he told me to ask the dealer about the scheme but dealer refuse that such scheme is there, after several complain from my side and they call me no of time with the same answer they would look in to this and i am entitled to the scheme and ask me to mail my complain also,
after my visit to dealer to collect my accessories he showed me hp mail showing the advertisment of scheme which start on 1st oct and as i have bought on 28/sep i would not get the scheme and hp is making you fool.
then after i got a call from hp, someone talk to me in the very tone as if i am the murderer and he is judge, he told me that wheather i have any name who gave me call from hp, any written proof, or assurance given by dealer, how can he be sure that i was instructed by hp,
after hearing this my mental state got high and i replied, how is possible that " hp is giving me voice call and asking me for written proof, everytime we call someone new answers it, is it possible to remember everyones name, and you are making call you should check your database instead of asking me, then he replied that its not his job, and when i said that i would move in consumer forum and would say that you offer me this and that then what hp would be able to give the proof ""
then his voice came low and ask me to again inquiry with hp india toll free no and ask his name and email id and he said he would call me in evening, still waiting for that evening to come. when i call hp india they told me the scheme but on listening whole drama he told me he would inquiry from his senior about scheme's date, he told me the date is from 1 st oct and as i was given a call from hp about scheme i should mail the same,
after that complain and call, they stop responding, i got that i am not elligible for offer as i bought the laptop two days before the scheme started but they are the only who called me before and gave the scheme and after that asking for proof...
not ready to accept their fault, i would recommend everyone not to get involved in their customer care promises, or just go for another brand.
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