Dear Sir,
I baught my HCL leaptop laptop (model no. MH02 / Serial No. 6094AX470931) on 7th August and within just one month of using, it broke. I took it to an HCL service center in Kolkata (Digicare, 37 shakespeer Sarani) and their engineer diagonezed the problem as faulty PCB and said PCB would be replaced on 19.9.2009. From that date till today, they have not yet got back! in the mean time, on 3rd October I visited ther service center, and took my laptop back as I was supposed to travel to a different city. however I requested them to keep the case open and inform me as soon as they have the replacement PCB. But, unfortunately. till date they have not yet got back and enquiring with their service center number has only one reply, " the pcb will be replaced probaly by next week"!
I tried to escalate the issue by forwarding my complain to [email protected], [email protected], [email protected], [email protected]... but none of them have helped me so far in this.
Sir, I request you tot take immediate action on this or else the only process would left for me is to go to a consumer court.
for any clarification, please contact me at 9051131727.
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