I had ordered a Kindle Touch on December 4 (Order No. IN1412110296) and got an intimation via email (my email id is - [email protected]) from indiaplaza on Dec 19 that my consignment has been shipped and will be delivered in 1-2 business days. However, I did not get the delivery.
I sent an email complaining the delay in delivery on January 9 too, and am yet to receive any reply.
Tried to get the status by calling the customer care too, but every time I was assured that I will be receiving my item in a few days.
Today I was finally told that the vendor has changed and although the order status shows "shipped", yet there is no confirmation from the new vendor regarding my order. I had not anticipated this type of service and was truely disappointed with the sorry state of affairs. Twice I called up the customer service today and each time after listening to my complaint the representative told me that he will revert back after getting all the details of my order. And as expected from a lethargic organisation, no one called me back.
However, this is highly unacceptable and it seems I should take the matter to consumer court. I am considering waiting for 1 more day before taking any further steps. Hope team indiaplaza takes corrective action before that.
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