To,
Customer Care Department,
LG Electronics (INDIA) Pvt Ltd,
Mohan Co-operative Industrial Estate,
New delhi-110027.
Subject: Problem in getting defective LED monitor repaired/replaced.
Respected Sir/Madam,
I Karan Arora having the trust and confidence in one of the best and leading consumer electronics company i.e. LG have purchased my home appliances like FRIDGE Model no: GL-245TM, S.no:605nlus00707, WASHING MACHINE Model no: VP-9241-AGGP, S.no:607NUH7028273 AIRCONDITIONER Model no: LWA18GIRSAI AP33DMI (IN), S.no:605PGHT001833 and recommend many others to buy LG products as I never came across any issue related to performance, quality and service and termed my experience satisfactory. But till few months back in order to have a LED monitor for my computer system I trust and prefer my tried and trusted brand LG.I bought a LG LED model no: E2040T-PN.BTR, s.no:103PMXY007050 in april last week year2011.I buy this from M/s SHRI SUDERSHAN COMPUTERS, G-9, SATYA BHAWAN, WAZIRPUR COMMERCIAL COMPLEX, WAZIRPUR, NORTHWEST DELHI, INVOICE NO: SSC/10011/0161.From day one I noticed a bright spot on extreme right side of the led and I took it as a setting problem and continue with it for some months but after having my doubts cleared I got it replaced through complaint no: RNA111205033894 dated 5 dec. But as soon as I got the replacement I got my view restricted by few inches on the right side of the led as it gives a shadow image from that side. Since then I made a number of complaints reference no RNA11129146880015;RNA111205039537;RNA111221095711 ;and only two times from your service dealer/s CYBER DIGITAL SOLUTIONS, WAZIRPUR, a executive came and told me to don’t make it an issue as it will not be rectified as it is not that much a problem and his senior MR.LALLAN also spoke to me the same. I had a talk with MsSHOBHA PANDEY on your customer helpline no1800 180 9999 who in turn told me to get in touch with the technical department. I again complained the same on the helpline no; but received no response till date. So please don’t make my decision to buy LG products and experience such a disaster. Please do the needful as I am tired calling the helpline no so often and not getting any response.
KARAN ARORA
A/F-44-B, SHALIMAR BAGH,
DELHI-110088
CONTACT NO:9953912539
E-MAIL ADDRESS: [email protected]
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