We purchased an Aqua sure Storage water purifier of Euroka Forbes in the month of November. Within the 3 month itself, we found that water is not purified properly & foul smell in the water. And also some small ants manage to enter the pure water purifier which we have to filter again. I have been calling to customer care continuously but not received any response . after so many complaints office and though they promised to come in October. Now the product is almost 11 months old. An engineer or technician allotted confirmed that the filter cartridge is blocked & to be replaced and cannot be done free of cost, since only one month more for the warranty to get expired. I told him that the product is still under warranty & I have been complaining about the problem from time to time. But he rudely tells that it is not his head ache if the company not responding to the complaints. He also broke the pipe while checking the product & not even bothered for his mistake .when we asked to repair the broken part, with an irresponsible attitude & told he can repair it only for the next day & still then its customers problem . its not his problem to repair the things immediately which is broken by him itself. what kind of technicians this eureka Forbes has?
Then I called to the customer care & narrated the things happened, they suggested me to call the proprietor. I took the number form the same technician & called to the proprietor Mr. Anthony (Ph:9036114638). He not even attended the call for once at least even though i tried almost ten times & was disconnecting the call. Then again I called to the customer care & this time they gave me another number Sudeep Enterprises (080-23281184). The person attended this call told its wrong number. Again I called to customer care & they gave me another number saying this is the manager for south branch Ms. Asha (080-30251600-02). The person attended this call says it the customer care number & not of any manager.
We purchase the water purifier to filter the water give the purified water & not for the purpose of storing the water. The product should have the warranty for filter. But there seems to give the warranty only for inspection & services & not for the filter? & then why should we invest money in such products? not even for six months we had good water!!!
If the product is of no use because of filter failure then what warranty are they giving?.
Its a festival day & had a very horrible experience with eureka Forbes service & technicians... spoil the festival morning itself... one service they are giving in one year that also this kind horrible service & we should pay for the products though it is under warranty. They fool us..
Since the product is of no use because of the filter failure & also damaged by the eureka Forbes technician itself.
we need the replacement done for free of cost or pay the money back & also compensate for the trouble faced due to the poor service & rude technician.
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