Hi,
I bought a Sony LCD TV 2 years ago (KLV 32V550A). I had called up customer care reporting on a Defective HDMI port on Nov. They sent a technician home from one of there Authorized Service Center (Vigneshwar Services, Koramangala, Bangalore) who came to the conclusion that Motherboard had to be replaced. I had told him to order the same an call me back regarding the status. But i never heard from him since.
Later i called in customer care and asked the status the tech had told me that the tech will come home and get the motherboard replaced immediately. The same technician came and wanted to open the TV again and he seems to have forgotten about the first service call completely until i showed him the first job card. He then told me it will take some time to order the part. I gave a go ahead to order defective parts again. Unfortunately that also did not happen. For around six month no one called and i was not able to follow up.
A month ago i had called Sony customer care again and complained about the same, i had spoken to a tech as well as a manager who confirmed that they will get my motherboard replaced asap. This time another technician from the same authorized service center (Vigneshwar Services, Koramangala, Bangalore called me that he wanted a receipt of the purchase though the warranty had expired and that did not make any sense as the warranty had expired and i knew had to pay for the service and i was ready to bear the cost. When i told him that i don't have the receipt he has denied service to me.
Sony being one of MNC i regret to say their service is really bad and this not the way they are expected to treat the consumer. That is why i am lodging this complain hoping that my concerns will be addressed.
0 comments