Fw: CC
Thu, December 31 10:47:00 AMFrom: Ashish View Contact
To: [email protected]
Cc: CONSUMER CORT
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&-- Forwarded Message &-
From: Ashish
To: [email protected]
Sent: Wed, December 30 11:51:59 AM
Subject: Fw: CC
&-- Forwarded Message &-
From: Ashish
To: [email protected]
Sent: Sun, December 27 3:43:18 PM
Subject: CC
To Dated:-16/12
Customer care
Bajaj Auto Services
Subject:-Complaint against the service at BaggaLink service station, Mahipalpur, New Delhi
Dear Sir,
This is in reference to the service provided by Bagga Link Mahipalpur, New Delhi, I would like to put it in your information that I had given my Pulsar 180cc DTSi on 30th November with complaint “bike not starting”.After the request and suggestion of Mr. Madan Dua (Mob:-9910399167), Manager, BaggaLink Mahipalpur Service Station, we agreed for the complete bike repairing @ Rs. 6000. According to him The Bike needed the following actions for its complete corrections:-
1.Change of Cylinder Piston
2.Change of Clutch Plates
3.Wall repairing
4. Change of Timing chain
5.Change of Chain set
And Etc.
He said Mr Ashish (my name) you need not worry after doing this acrtivities your bike will be OK and I will be taking all the responsibilities hereafter.
He made several calls to me through his mobile (i.e 9910399167) and Mahipalpur office No.(i.e26785467) and took approval for some few actions which is indicated in the bill attached. Final Bill given to me- Rs. 7434/-
When we visited the mahipalpur service station on 9th December Bike was absolutely not in condition. Following problems were there.:-
1.Body Vibration (too much)
2. Engine noise on all gears
3.Indicators were not working
4.Horn was not working
5.Leg guard volt was not there
6. Meter was not working
7.Allignment of Handle was not done
Etc…
After denying that bike is all Ok and some machinery part is not available you need to come after 2 days, the refused to work on it and handed us the bill and the gate pass
Then, we forced Mr Vijay (The Mechanic) to open the engine again and see the Body balancer alignment Seriously. He opened but couldn’t do anything
We complained it to the GM-Service- Mr. Subramanyam (Mob:-9910399160), he assured me that some engineer will come and will see the problems and Rectify it. We got convinced and we took the Bike and left the station on 9th after paying the bill.
On 14th December (Monday) we received a call from Bagga Link Mahipalpur that One engineer has come to rectify all the problems in my Bike, we visited the station at 1.30 PM
The Engineer (Mr. Rohtas bhardwaj-Mob:-9910399161) came and asked the Mechanic Mr. Vijay to open the engine at 4.30 PM (This happened after a long argument with him and Mr. Madan Dua) and told me to leave the bike for 3 days or to come to the Karolbagh station very next day and he will see the problems applying all the labor charges and service charges there.(making fool of me)
The manager (Mr Madan Dua) and Engineer (Mr. Rohtas Bhardwaj) refused to give me Job Card and the Gate Pass when we asked them to tie the engine back and give me my Bike as I was completely frustrated being there and seing their inefficiency in Bike Repairing.
GM –Service Mr. Subramanyam was not picking my calls (more than 50) and after getting distracted, I made complaint to the customer care at 1800 2332 453 and got the complian No.-17163
Against the Customer care response- Mr. Brijesh and Mr Subramanyam called me At 6.00 PM, I talked to both of them and they convinced me for a good reponse from their side within 2 days. But after that, the later is not picking any calls and even MR. Madan Dua refused to see my bike and bring it back in condition
Anyway as on Today My Bike is totally not in condition and after 2 years of Purchase from Bagga Link, KarolBagh, New Delhi and 2 years of service from Bagga Link, My Bike is not working as a bajaj-Pulsar Bike.
I, therefore request you to please see the history of this Bike being Serviced in your Stations and suggest me what I need to do now, as you have left no option just to go in the consumer court and claim my losses in financial terms and my mental pressure and uncomfort in last 2 years especially in last 15 days.
Please check all the attachments and do the needful ASAP
Waiting for your reply and quick response
Thanks and Regards
Kumar Ashish Bike No- DL 6S Z 5079
Mob no.. 9968537324
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