Dear sir,
I have bought Blackberry bold 9900 in Dec'2011. I paid Rs 31000/-. I think i have wasted my money. It has too many problems from day one and it has gone to service center twice for the same complaint. Following are the complaints.
1. All audio goes off, you can't hear any voice during calls, and you can't even hear ring-tones, music etc. and once you restart the phone, all audio comes back, but this happens 3-4 times per day. Every time you restart it takes more than 25 minute to reboot. I believe this is not a standard feature of blackberry.
2. It hangs a lot. (It can't even complete single task properly, where as in TV commercial they show multitasking).
3. Battery drains in less than 5 hours.
4. once you run any app, it becomes over heated.
5. Key pad metallic color has gone in 3 months time. Phone seems to be 3 yrs old.
now from past 7 days it is with service center in Egmore, chennai. Every day i am calling them for status, they are telling its under process. Company has also not given any standby phone. Now i am using borrowed phone, but if you put more than Rs 30, 000/- on phone. you expect it to work properly.
Service reference number with Blackberry authorized center is following:
Name: COMWEN INFORMATION TECHNOLOGIES (P) LTD
WORK ORDER NO. CWN/BB/12/00064
Need help in refund of my money. Also request you to share the procedure for filing a consumer court case.
Regards
Mohit Tangri
91 9500042610
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