We purchased a sony cyber shot camara for our corporate purpose. Model number DSC-W5, date of purchase 29/10. Recently the battery cover has got damaged. We approached a nearby sony authorized service centre ACE ELECTRONICS SERVICES, J-3/7, Rajouri Garden, New Delhi - 110027. Firstly, the manager Mr. Swaroop started claiming that the warranty no more stands as the authentication number from the camara is missing though had the warranty card and original bill with us. We finally agreed to pay the actual without warranty. They made a condition after giving the estimated amount, that we have to pay 500 Rs. if we do not get the job done. They gave us 7 days period for he completion of the job. It was 12 days and the job was not done. They said they do not have the cosmetic part and they have to get it from Singapore, so we finally requested them to give us the camara for 2 days as we had some events in our store. For that they charged us 1000 Rs. for taking away our own camara and gave no receipts. Now we do not have any clues that when we shall be getting the parts replaced. Over all in this bad experience we somehow developed a bad taste for such a big brand. We do lot of events for Sony also as we displayed sony play station and many other things. The total team members are absolutely rude and illmannered in that particular location. we need a valuable justification from your end. The owner Mr. Manish is ignoring our calls and the lady over there Ms. Harpreet Kaur is very rude. As a loyal customer we are unable to take this.
Lifestyle International Pvt. Ltd.
V. Sriram - Manager opertaion
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