Complaint regarding HTC one V mobile phone. defect pieces
This is Mudit Srivastava from Noida. I have huge concern with my phone HTC one v. Please find details below.
1. Purchased HTC one V on 10th May from Mobile World which cost me Rs.17000. The first piece I purchased had abnormal display (having yellow patches on display). Hence I submitted this phone to service center and ask them for replacement but they told me duration for replacement is 14 days only and I got to know about this problem on 15 day. So they ask me to deposit for repair purpose. I had submitted this mobile on 25th May.
2. Then after 17 days I get my repaired Piece and again same problem yellow patches on display screen. They already took so many days. Again I went to service center and ask for replacement. After 3 weeks I got approval for replacement.
3. Again on 2nd July I have deposited this mobile for replacement. After 2 Weeks I went to service center to collect replace phone but they told me that they don’t have any idea how much more time it will take. As per service center incharge person I again logged complaint. I called up service center 1000 of times and customer care 100 of times but not getting any positive response. I went there 5 to 6 times but still they do not have any idea. Now i am very much frustated, mentally harased and getting sick of these guys. I want the compensation of my time and money.
As I don’t have any other mobile and invested huge amount on this mobile but still it is of no use. I have borrowed mobile with my friends. Please do something.
From the above experience and experience of other customer having HTC one V I conclude that is Defect Piece being launched.
I want my money to be refunded.
Please help me regarding this as it is very painful for visting service center regularly and still no information abut my mobile.
Mudit Srivastava
HCL COMNET LTD
Sector-16, Noida.
Email: [email protected]
Contact No.: 09650021238
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