I had to shift my residence and put a request for dismantling and re-installation of the Aqua guard. I was promptly given 2 complaint numbers PRI 27/1 and PRI 27/2. No body ever turned up for the dismantling of the unit. We had to request the packers and movers to do it for us and had to pay extra for this. Nobody turned up for re-installation either. I again had to call the call center and remind them about it. After a week I got a call from a person by name Soloman and he said he would come for fixing it up. This guy turned up at 8:30 PM in the night and said he wanted a plumber to help him fix it up. How can you expect a plumber to be available at 8:30 PM in the night. This guy was very rude, He did not even apologize for coming in so late, rather blaming us for not helping him with a plumber and said it is not his job. If we could do this ourselves why do you have a customer care service with so many branches all round the country and showcasing yourselves in ads. its been 10 days since then and nobody turns up. I have called the customer care about 10 times. With no respite.
I am getting mineral water for the past 3 weeks now. Who will compensate for this and all the hassles we are going thro. I have decided to go to consumer cell now. I have called the customer care and also warned that if nobody turns up I would be going to the consumer cell.
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