I bought an Aqua Guard Gold from Eureka Forbes, Jodhpur, Rajasthan and wanted it installed in Bangalore. Before I bought the Aqua Guard, I was committed the following things and not even one of them is honored:
a) Since I am living in Bangalore, but I bought the Aqua Guard in Jodhpur, they would deliver the machine to bangalore for no additional charges (i.e. apart from the payment I am making at the time of buying it). Once I bought the machine, I was told that I will have to either take the machine with me or will have to pay the courier charges.
b) The first installation of the machine is always free and hence the concerned person would make sure that the machine is installed at my bangalore residence with no additional cost and on time. I have got the machine in bangalore for more than a week now and everyday I have to call the customer service helpline (080-39883333) and provide the complaint no (PP25/9) and explain the situation to find the status. Everyday, I get the same response. "Sir, our personals are in field right now and we will make sure that the installation is done by 12 o'clock tomorrow morning." Nothing Happens. Again the same process next day!!
c) The so-called team lead in Jodhpur office is Mr Sameer (contact no. 9829108342) who sold the machine. He never picks up the calls and never bothers to return them. His behavior is completely unacceptable and I would want to report it to higher ups in the company.
I only suggest that nobody buys any product from Eureka Forbes ever!!
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