HI SIR,
THIS IS SHOBHA SHARMA
i purchased auqagaurd water purifier (RO SMART) in january from gwalior m.p. i keep servicd it time to time but every time i get a very very poor service. this time when i got transfered from gwalior to satna. i called to U B ESSOCIATES authorised dealor of eureka forbes for servicing.the head of this dept. name is VIKAS PANDEY.
they firstly bothered us by not coming and i called again and again for AMC (servicing). They came after some days but with no complete documents and the T.F.C. membren they wanted to change was open sealed and they still said that its new and we should use it. but i forced him to take a new sealed membren and to come with the origional paprts and complete documents,
so that i can be sure that parts they r replacing r origional or not. but next time when they came with no documents again and services the auqagaurd . i said to come with complete documents and then only i will pay for the service because i had a doubt they he will not give documents, but he did not considered me and took the money of servicing saying that next day he will come to give the complete document.
but it 25 day goes on, there is no response from eueka forbes even after calling and reminding them again and again.
i have a doubt that the parts he replaced r not origional as the taste of water is not like when it taste after servicing so they r not giving me the documents. i have complainted again there and the complaint no. is 95 . but i have no esurance of solving my problem.
so please register my complaint against EUEKA FORBES and respond me as soon as possible.
thanking you
address-
mr shobha sharma
H/O prof santosh nigam
prabhat vihar colony
satna mp 485001
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