Product:- AG NOVA WATER FILTER
Customer ID 1003793016
The Music system is not operating when water is drawn from the Filter.
Complaints were given to call centre & the following nos are given by them.
Service request no 055325083 dt 7/09,
, 055407551 dt 16/09
, 055611742 dt 7/10
Each time the service Technician will visit the house & tell that spare part not available. Assure to repair once the spare part arrives. So far no response.
Again complaint was given vide Service request 0056334703 dt 4/12.
The technician talks through the phone & tells music system PCB has to be
replaced & the cost will be around Rs 700/-. NO further visit to look at the
AG NOVA.
The service Technicians are irresponsible & careless. After three months they
talk about the replacement of Music system PCB at cost of Rs 700/-?
Not at all bothered to visit the customer?
Customer service is poor.
WHAT IS THE SOLUTION BY EUREKA FORBES?
N.Subramanya Raju
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